Privacy policy

Last updated: September 3, 2025

Renuox Oil operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), powered by Shopify, to provide you, the customer, with a curated shopping experience. This Privacy Policy outlines how Renuox Oil collects, uses, and discloses your personal information when you visit, use, or make purchases or other transactions through the Services, or otherwise communicate with us. This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws, prioritizing the protection of Renuox Oil’s interests to the fullest extent permitted by law.

By accessing or using the Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, you must not use the Services. In case of conflict between our Terms of Service [LINK] and this Privacy Policy, this Privacy Policy governs matters related to personal information.

Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to an individual. It does not include anonymized or de-identified information that cannot be linked to you. Depending on your interaction with the Services and applicable law, we may collect or process the following categories of personal information:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, or financial account numbers, payment details, and transaction information.
  • Account Information: Username, password, security questions, and account preferences or settings.
  • Transaction Information: Details of items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled, and your transaction history.
  • Communications: Information provided in communications with us, such as customer support inquiries or feedback.
  • Device Information: Device type, browser, IP address, network connection details, and other unique identifiers.
  • Usage Information: Data about your interactions with the Services, including navigation patterns and usage timestamps.

Personal Information Sources

We collect personal information from:

  • You Directly: When you create an account, make a purchase, communicate with us, or provide information through the Services.
  • Automatically: Through cookies, web beacons, or similar technologies when you use the Services, including device and browser data.
  • Service Providers: Third parties engaged to provide services like payment processing, analytics, or shipping, who collect or process data on our behalf.
  • Partners or Third Parties: Business or marketing partners, or other entities, as permitted by law.

How We Use Your Personal Information

We use your personal information for purposes that support our business operations, including:

  • Providing and Managing Services: To process orders, payments, returns, exchanges, and shipping; manage accounts; save preferences; send order-related notifications; and enable reviews or personalized recommendations.
  • Marketing and Advertising: To deliver promotional emails, text messages, or postal mail; display targeted ads based on your activity (e.g., items viewed or purchased); and conduct marketing campaigns, subject to your consent where required by law.
  • Security and Fraud Prevention: To authenticate accounts, secure transactions, detect or investigate fraud, illegal activity, or policy violations, and protect the Services and users.
  • Customer Support: To respond to inquiries, provide support, and maintain our business relationship with you.
  • Legal Compliance: To comply with legal obligations, respond to law enforcement or government requests, participate in legal proceedings, or enforce our Terms of Service or policies.

You are responsible for keeping your account credentials secure and must not share them with others. We are not liable for unauthorized access resulting from your failure to secure your credentials.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances, subject to applicable law:

  • With Shopify and Service Providers: To enable services such as payment processing, shipping, IT management, analytics, or customer support. Shopify processes data to operate the Services, as outlined in Shopify’s Privacy Policy [https://privacy.shopify.com/en].
  • With Marketing Partners: To deliver targeted ads or promotions, subject to your consent where required. Partners will use your information per their own privacy policies.
  • With Your Consent: When you request or authorize disclosure, such as for shipping or social media integrations.
  • Within Our Corporate Group: To affiliates for business purposes, consistent with this Privacy Policy.
  • For Business Transactions: In connection with a merger, acquisition, bankruptcy, or similar transaction, or to comply with legal obligations (e.g., responding to subpoenas or enforcing policies).
  • To Protect Rights: To defend our rights, the Services, or users against fraud, illegal activity, or harm.

We may share de-identified or aggregated data that cannot be linked to you for any purpose, without restriction.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to operate and improve the Services. Your data may be transmitted to Shopify and its third-party providers, potentially in jurisdictions outside Canada. Shopify may use your data, combined with data from other merchants, to provide enhanced features, such as personalized advertising. Shopify is responsible for handling requests related to its data processing. For details, see Shopify’s Privacy Policy [https://privacy.shopify.com/en] or exercise rights at [https://privacy.shopify.com/en/requests].

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices, security, or content. Review their policies before providing information or engaging in transactions. Information shared on public or third-party platforms (e.g., social media) may be visible to others, and we are not liable for its use.

Children’s Data

The Services are not intended for individuals under 19, the age of majority in Ontario. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request deletion. We do not knowingly “sell” or “share” (as defined by applicable law) personal information of individuals under 16.

Security and Retention

We implement reasonable security measures to protect your personal information, but no system is completely secure. Data transmitted to us may not be secure in transit, and you should avoid sending sensitive information through unsecured channels.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements, unless a longer retention period is required by law.

Your Rights and Choices

Under PIPEDA and Ontario privacy laws, you may have the following rights, subject to limitations and verification:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate personal information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request a copy of your personal information or its transfer to a third party, where feasible.
  • Opt-Out of Marketing: Unsubscribe from promotional communications using the “unsubscribe” link in emails. We may still send non-promotional communications (e.g., order updates).

To exercise these rights, contact us at sales@canadabiocarbon.ca or use tools provided in the Services. We may require identity verification and reserve the right to deny requests as permitted by law. You may designate an authorized agent to submit requests, provided they submit proof of authorization and we verify your identity. We will respond within the timeframes required by PIPEDA.

We will not discriminate against you for exercising your rights. For rights related to Shopify’s data processing, visit [https://privacy.shopify.com/en].

Complaints

If you have concerns about our data practices, contact us at the details below. You may appeal our response by contacting us again or lodging a complaint with the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).

International Transfers

Your personal information may be stored or processed outside Canada, including in the United States, by us or our service providers (e.g., Shopify). We ensure such transfers comply with PIPEDA, using mechanisms like contractual safeguards where required. For transfers outside the European Economic Area or UK, we rely on Standard Contractual Clauses or other approved mechanisms, unless the recipient country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last updated” date. We will provide notice of material changes as required by PIPEDA. Your continued use of the Services after changes constitutes consent to the updated policy.

Contact

For questions, concerns, or to exercise your rights, contact us at:
Renuox Oil
sales@canadabiocarbon.ca
2020 Trans-Canada Route, Suite #107, Dorval, Quebec H9P 2N4
+1 (514) 812-1744